FAQ

What currency are the prices displayed in?

All prices on our website are shown in GBP (£).

I just placed an order — when will it ship?

We work hard to ship orders as quickly as possible.

Processing time: 1–3 days
Average shipping time: 7–10 days
Tracking numbers are updated 3–5 days after your order has been shipped.
If you do not receive a tracking number within 7 business days, please contact us at:
support@outerr.store

I’m not satisfied with my order. Can I return it? What if there's an issue?

We offer a 100% money-back guarantee for defective or damaged products.
You have 30 days to return the item for a full refund.

Return shipping is at your own expense.
Once we receive your returned item, we will refund your original purchase amount.
Please include your name and order number inside the return package.

Note: If your package is still in transit, you must wait for it to be delivered before requesting a return.

Can I cancel my order?

Yes! You can cancel your order before it ships with no penalty.
If the item has already been dispatched, you must wait to receive it and then process a return.

I entered the wrong address — what should I do?

If you entered an incorrect address, reply immediately to your order confirmation email.
You can also contact us at:
support@outerr.store

We can update the address within the first 24 hours.
After this period, no refunds can be issued for incorrectly submitted addresses.

How long does shipping take?

Shipping times vary based on location, as we ship worldwide from multiple fulfillment centers.
Average delivery time: 7–10 business days.

I have a question that wasn’t answered. Can you help?

Absolutely!
Contact us anytime at: support@outerr.store

For faster support, please include your order number and describe the issue clearly.